Diamond Director

Support

Setup and troubleshooting help for Diamond Director on iPhone, iPad, and Android.

Direct support

Tell us what happened on the device.

Email support@bullcitysoftwaregroup.com with the platform, app version, device model, production mode, and the exact message shown in diagnostics.

In Production diagnostics, choose Share field-test reportto prepare the safest troubleshooting summary. It excludes event names, full RTMPS destinations, stream keys, recording filenames, and event-log messages.

Never email a stream key, full RTMPS destination, account password, private recording, or a verification code.

Email Diamond Director supportPrivacy policyOperator field guide

Quick checks

Start with the production diagnostics screen.

Permissions

Confirm camera and microphone permission when using the built-in device source.

Destination

Use the TLS-only endpoint test before live output; it sends no event path, key, audio, or video.

Network

Use a stable Wi-Fi or Ethernet connection and avoid constrained or captive networks.

Storage

Keep at least 1 GB free when local recording is enabled.

Temperature

Let the device cool if diagnostics report serious or critical thermal pressure.

Credentials

Use a fresh event-specific RTMPS URL and key; saved credentials expire after 12 hours.

Connection loss

Diamond Director ends media capture and finalizes an active local recording after a terminal live-output failure.

Third-party destination support

Diamond Director can publish to a compatible secure RTMPS destination supplied by the operator. It does not include a third-party login and cannot change account roles, event permissions, destination availability, or a provider's service status.

Diamond Director is not affiliated with or endorsed by GameChanger Media, Inc. For third-party account or event-access problems, contact that provider directly.